Return Policy
In accordance with the obligations and adherence to the laws of the Commonwealth of Australia, the regulations governing trade and commerce within the Asia-Pacific region, and other applicable international legal norms and standards, this Return Policy is hereby established by Club Community Pty Ltd, a sports apparel drop-shipping enterprise duly registered in Australia, engaged in the production of garments within various jurisdictions in Asia for sale to customers within Australia.
The purpose of this policy is to articulate the terms and conditions under which customers may return merchandise purchased from Club Community Pty Ltd. It provides a comprehensive framework for understanding the rights and responsibilities of all parties involved in transactions facilitated by Club Community Pty Ltd, including but not limited to return eligibility, the time frame for returns, the return process, refunds, exchanges, shipping and handling, non-returnable items, compliance with laws, contact information, and changes to the return policy.
This policy is drafted with due regard to the Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010 (Cth), relevant Asian legislations relating to trade, production, and consumer protection, and other international treaties and agreements to which Australia is a party.
By purchasing products from Club Community Pty Ltd, customers signify their acceptance of this Return Policy, and their understanding that compliance with its terms is a condition of purchase. This policy applies exclusively to purchases made through Club Community Pty Ltd, and it serves to protect the interests of both Club Community Pty Ltd and its customers, fostering a transparent, fair, and efficient process for returns.
1. RETURN ELIGIBILTY
To qualify for a return, products purchased from Club Community Pty Ltd must meet the following criteria, as consistent with applicable laws within the jurisdiction of the Commonwealth of Australia, relevant Asian regulations, and international standards:
Condition of Items: Products must be returned in their original, unused, unaltered, and unwashed condition, with all tags and packaging intact. Any deviation from this condition may render the item ineligible for return.
Defective or Incorrect Items: In the event that a product is received in a defective condition or is not the item that was ordered, customers are entitled to return the product, subject to verification by Club Community Pty Ltd.
Proof of Purchase: A valid proof of purchase, such as an order confirmation, receipt, or other verifiable documents, must be provided to demonstrate that the item was purchased directly from Club Community Pty Ltd.
Exclusions: Certain products may be excluded from returns, as described in the Non-Returnable Items section of this policy. This includes, but is not limited to, customized or personalized items, clearance or sale merchandise, and other categories as determined by Club Community Pty Ltd.
Compliance with Time Frame: Returns must be initiated within the time frame stipulated in the Time Frame for Returns section of this policy. Failure to initiate a return within the specified time may result in the ineligibility of the item for return.
Compliance with Process: Returns must be carried out in accordance with the procedure outlined in the Return Process section of this policy. Non-compliance with this process may result in the refusal of the return.
By proceeding with a return, customers affirm that the above criteria are met and acknowledge that failure to meet any of the eligibility requirements may result in the rejection of the return request. clubcommunity.com.au reserves the right to inspect returned items and make determinations regarding eligibility in its sole discretion, in accordance with applicable legal standards.
2.TIME FRAME OF RETURNS
In compliance with the relevant provisions of the Australian Consumer Law (ACL), as well as applicable laws in Asia and international trade standards, the time frame for returns for products purchased from Club Community Pty Ltd is stipulated as follows:
Standard Returns: Customers may initiate a return within 30 days of receipt of the product. The date of receipt shall be determined based on the delivery date as recorded by the shipping carrier or any other verifiable means.
Defective or Incorrect Items: In the event that an item is received in a defective condition or is not the item that was ordered, customers may have an extended period to initiate a return, in accordance with their statutory rights under the Australian Consumer Law and other relevant legal regulations. Specific details regarding this extended period should be obtained by contacting Club Community Pty Ltd directly.
Special Promotions or Sale Items: From time to time, Club Community Pty Ltd may offer products under special promotions or sale terms. The return time frame for these items may vary and will be explicitly stated in the offer's terms and conditions.
Non-Returnable Items: As specified in the Non-Returnable Items section of this policy, certain products may be excluded from returns altogether.
Initiation of the Return Process: The return process must be initiated within the specified time frame by following the procedures outlined in the Return Process section of this policy. Any return requests made outside of this time frame may be refused at the sole discretion of Club Community Pty Ltd.
Statutory Rights: Nothing in this section shall limit or restrict any rights or remedies that customers may have under the Australian Consumer Law or other applicable laws, including the right to return goods that do not meet legal guarantees.
3.RETURN PROCESS
The return process for products purchased from Club Community Pty Ltd is delineated to ensure conformity with Australian Consumer Law, and relevant international best practices. Customers are requested to follow the process outlined below:
Notification: Customers must notify Club Community Pty Ltd of their intent to return an item within the stipulated time frame as described in the Time Frame for Returns section of this policy. Notification can be made through the methods provided in the Contact Information section.
Submission of Proof of Purchase: A valid proof of purchase (such as a receipt, order confirmation, or other verifiable documents) must be submitted to verify that the item was purchased from Club Community Pty Ltd.
Inspection of Return Eligibility: Club Community Pty Ltd will assess the return request based on the conditions outlined in the Return Eligibility section of this policy. If eligible, return instructions will be provided.
Return Shipping: Customers are responsible for returning the item to the designated address, unless otherwise stated. Details regarding shipping and handling can be found in the Shipping and Handling section of this policy.
Packaging of Returns: Items must be returned in their original condition, with all tags, accessories, and packaging intact. Failure to do so may result in the return being rejected.
Processing of Returns: Upon receipt of the returned item, Club Community Pty Ltd will inspect the item for compliance with the Return Eligibility criteria. Processing times may vary.
Refunds or Exchanges: If the return is accepted, refunds or exchanges will be processed in accordance with the Refunds and Exchanges sections of this policy, respectively.
Dispute Resolution: In the event of a disagreement regarding the return, customers are encouraged to follow the dispute resolution procedures in accordance with applicable laws and regulations, and as guided by Club Community Pty Ltd.
Compliance with Laws: The return process shall be conducted in accordance with all applicable laws and regulations governing consumer transactions in Australia, Asia, and internationally.
4. REFUNDS
In compliance with the Australian Consumer Law, relevant regulations within Asia, and internationally accepted standards, refunds for returns to Club Community Pty Ltd shall be administered as follows:
Eligibility: Refunds will be issued only for items that meet the criteria outlined in the Return Eligibility and Time Frame for Returns sections of this policy.
Refund Method: Refunds will be processed using the original payment method used at the time of purchase, unless otherwise agreed upon by Club Community Pty Ltd and the customer. This may include credit to the original payment card, bank transfer, store credit, or other agreed-upon methods.
Amount of Refund: Refunds will generally be issued for the full purchase price of the returned item, excluding any shipping and handling fees, unless the return is a result of an error by Club Community Pty Ltd, a defect in the product, or as required by law. Details of shipping and handling charges can be found in the Shipping and Handling section of this policy.
Processing Time: Refunds will be processed as promptly as possible, typically within 14 business days from the date of receipt and approval of the returned item by Club Community Pty Ltd. This time frame may vary depending on the payment method and other factors.
Deductions: Club Community Pty Ltd reserves the right to deduct amounts from the refund where applicable, such as for items returned damaged or not in their original condition, in accordance with the conditions stated in the Return Eligibility section.
Gift Returns: For items received as gifts, refund policies may differ and should be discussed directly with Club Community Pty Ltd.
Statutory Rights: Nothing in this Refunds section shall limit or restrict customers' rights or remedies that may exist under the Australian Consumer Law or other applicable legal provisions.
Communication: Club Community Pty Ltd will communicate the status of the refund to the customer, including any issues that may arise during the process.
5.EXCHANGES
In observance of the laws and regulations of the Commonwealth of Australia, and other international legal principles and standards, the policy for the exchange of products purchased from Club Community Pty Ltd is stipulated as follows:
Eligibility for Exchange: Exchanges shall be permissible only for products that meet the criteria detailed in the Return Eligibility section of this policy and must be initiated within the time frame delineated in the Time Frame for Returns section.
Exchange Process: The process for exchanges shall be in conformity with the Return Process section of this policy. Customers wishing to exchange an item must follow the outlined procedures, including notification, submission of proof of purchase, return shipping, and packaging of returns.
Availability of Replacement Items: Exchanges are subject to the availability of the replacement item desired. In the event the replacement item is not available, customers may be offered an alternative product or a refund, in accordance with the Refunds section of this policy.
Condition of Exchange Items: Items for exchange must be returned in their original, unused, unaltered, and unwashed condition, with all tags and packaging intact, as stipulated in the Return Eligibility section.
Shipping and Handling for Exchanges: The terms for shipping and handling related to exchanges shall be as provided in the Shipping and Handling section of this policy, unless otherwise agreed upon by Club Community Pty Ltd and the customer.
Statutory Rights: Nothing contained herein shall derogate from any statutory rights or remedies that may be available to the customer under the Australian Consumer Law or other applicable legal provisions governing consumer transactions.
Communication and Coordination: Club Community Pty Ltd shall provide necessary communication and coordination regarding the exchange, ensuring transparency and adherence to the principles of fairness and legality.
6.SHIPPING AND HANDLING
Customer Responsibility
Customers are responsible for all shipping and handling costs for returns. This includes the cost of shipping the item back to us, as well as the cost of us shipping the item back to the customer if an exchange is requested.
International Shipping
For international shipments, customers are responsible for all customs and import duties. We will not be responsible for any additional charges that may be incurred by the customer as a result of these duties.
Refunds
If a customer returns an item for a refund, we will refund the original purchase price of the item, minus the cost of shipping and handling. We will not refund any additional charges, such as customs or import duties.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been worn or used
- Items that have been damaged
- Items that are missing parts or accessories
- Items that have been customized
7.CONTACT INFORMATION
If you have any questions about our return policy, please contact us through contact information displayed at our website.